At Hoick, we empower businesses to listen to customer and employee feedback, understand and analyze what they hear, and take actions to improve experiences and design new ones - all in real-time. Our Mining ExperiencesTM (MX) brings all of the insights into the vibrant real-time dashboard with an unprecedented level of granularity and slice and dice capability.
Understand customer and employee segments and their needs. Design breakthrough experiences for everyone
Engage key segments using the channels and moments they prefer
Collect, analyze, and share feedback with managers and teams so they understand how customers and employees feel
Take the best actions to improve experiences and design new ones
Save and share insights with other teams, departments, or business units
Collect and evaluate data from internal and public sources.
Convey the meaning of that data in a powerful and compelling fashion.
Key Driver Weightings
Don’t just measure. Drive change and act on insights.