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Company

At Hoick, we empower businesses to listen to customer and employee feedback, understand and analyze what they hear, and take actions to improve experiences and design new ones - all in real-time. Our Mining ExperiencesTM (MX) brings all of the insights into the vibrant real-time dashboard with an unprecedented level of granularity and slice and dice capability.

Two experiences. One platform.

Employee Experience

The experiences of employees influence their performance. From onboarding till offboarding, EmployeeMX makes it easier to map the employee journey. It empowers your organization to take actions that put your people first.

Customer Experience

A business becomes successful if the customers believe in its products and services. CustomerMX enables you to monitor crucial aspects of a buyer's journey, get key insights, understand customer behavior, and expand brand awareness.

How mining experience works?

1

Understand customer and employee segments and their needs. Design breakthrough experiences for everyone

2

Engage key segments using the channels and moments they prefer

3

Collect, analyze, and share feedback with managers and teams so they understand how customers and employees feel

4

Take the best actions to improve experiences and design new ones

5

Save and share insights with other teams, departments, or business units

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Discover

Collect and evaluate data from internal and public sources.

Website Feedback

Mobile Feedback

Email Survey

Social Feedback

Understand

Convey the meaning of that data in a powerful and compelling fashion.

Holistic overview

Key Driver Weightings

Topics

Subject Extractions

Act

Don’t just measure. Drive change and act on insights.

Analytics

Ticketing

Scorecards

Alerts

Automated Digest

Automated Actions