CustomerMX is software that helps businesses track, respond to, and improve the customer experience. It does this by collecting data from various sources, such as social media, surveys, and customer service interactions. This data is then used to create a comprehensive view of the customer journey, which businesses can use to make informed decisions in real time about how to improve their products, services, and brand.
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Take actions that makean impact
Hear everysingle customer
Connect with your customers where they are and capture real-time feedback in the moments that matter. With social sentiment and internal data all feeding into one platform, you’ll get a complete view of what customers are thinking and feeling.
Create QR code foryour business
Share QR code withyour customers
Expand brand awareness and equity
Encourage the cultureof feedback
Discover
Understand
Act
CustomerMX helps users understand customer perceptions regarding their organizations through relevant data collection of all the various experiences that customers have with your company and can help:
Improve customer retention and loyalty
Increase return on experience (ROX)
Reduce business cost to serve
Expand brand awareness and equity
Optimize customer share of wallet
Understand customer behaviors by market
